Handyperson Service Co-ordinator

Handyperson Service Co-ordinator

An exciting opportunity to join our Better at Home team and to run our handyperson service. The Handyperson Coordinator is responsible for all aspects of Age UK Wandsworth’s Handyperson Service. The Handyperson Service is comprised of a coordinator and a small team of handypeople on staff, whom the coordinator supervises on a daily basis.    

Purpose of Job:
The Handyperson Coordinator is responsible for all aspects of Age UK Wandsworth’s Handyperson
Service. The Handyperson Service is comprised of a coordinator and a small team of handypeople on
staff, whom the coordinator supervises on a daily basis. The service works with a range of health and
social care providers, local organisations, older residents, and unpaid carers. The service assists with
hospital discharges ensuring safety equipment is in place for a successful discharge. In addition, the
service provides minor repairs and adaptations for clients to improve safety, security, and quality of
life at home. It is expected that increased access to home modifications will enable older residents to
live more independently at home and prevent falls and hospital admissions.

Main Duties and Responsibilities:
1. Be responsible for administration associated with the Better at Home Team and Handyperson
Service and respond promptly and courteously to enquiries
2. Manage communications and service promotion with service users, colleagues, and referrers
across the Borough
3. Make appointments for the Handypeople, ensuring a steady supply of work is maintained and that
the funder’s contract specifications for times to respond and to carry out works are met
4. Provide effective day to day supervision to the Handypeople, including regular daily contact and
support
5. Ensure all data is recorded in an accurate and timely manner and is compliant with our
orgnaisational policies and procedures, including data protection, confidentiality and health and
safety
6. Monitor customer satisfaction and ensure that compliments are logged and any complaints are
dealt with promptly and appropriately
7. Purchase necessary equipment for the service in a timely fashion, ensuring expenditure remains
within agreed budgets
8. Maintain accurate financial procedures and records for the service, such as purchase orders,
invoices, client payments, handypeople’s expenses and mileage
9. Maintain accurate records of customer details, work undertaken and, where relevant, amounts
charged
10.Develop and update appropriate procedures to ensure the service is always compliant with health
and safety regulations and that staff and clients remain safe
11.Monitor and evaluate the Service and manage reporting for funders and the charity, as required
12.Promote equity, diversity and inclusion and maintain a safe, supportive environment where all
stakeholders are treated with dignity and respect
13.Attend internal meetings and network meetings, as required, and maintain links with statutory and
voluntary organisations
14.Complete training courses to ensure professional development is up to date for the whole
Handyperson team
15.Carry out any such other duties as may be required by the BAH Lead or executive team