About Us

Information Support Officer

£35,391 - £45,564

Fixed Term Contract – 12 months or Internal Secondment

Full Time 36 hours

Location: Richmond and Wandsworth Councils

Other essential information: You will benefit from flexible working arrangements, with office attendance required twice per week, and will be expected to meet statutory and legislative deadlines.

Objective of the Role

You will support the Adult Social Care and Public Health directorates by ensuring information requests are handled lawfully, accurately and within statutory timescales. You will act as a first point of contact for Subject Access Requests (SARs) and Freedom of Information Requests (FOIs), MP enquiries and Councillor enquiries.  

You will help the directorate meet their obligations under information governance legislation while working towards deadlines. You will need to deliver a responsive, professional service to internal and external stakeholders.

About the Role

You will join a supportive Information team consisting of a Senior Information Support Officer, two Information Support Officers, a Redaction Officer and an Archive Manager. You will deal with requests made by political members or councillors related to adult Social Care and Public Health via our shared inbox. You will work with senior management and key stakeholders. Strong communication and interpersonal skills will be key.

This is a 12-month fixed term contract or internal secondment for existing Richmond and Wandsworth Council staff. The role will involve flexible working three times a week. 

Your responsibilities will include:

Acting as a first point of contact for Freedom of Information (FOI) requests, Subject Access Requests (SARs), MP enquiries and Councillor enquiries.

• Communicating with internal staff to collate information for responses.
• Liaising with police and external agencies.
• Logging, tracking and issuing responses within legislative deadlines.
• Identifying process improvements.
• Producing performance and compliance reports.

Essential Skills and Experience

• Experience working with DPA 2018 and/or FOI requests
• Strong administrative skills
• Excellent communication skills
• High attention to detail
• Good IT knowledge including Outlook, SharePoint and Excel
• Ability to work independently and in a team

If you have good administrative skills and are self-motivated to learn with an understanding of data governance, please apply as we can provide training for certain elements. 

Recruitment Timeline

Closing Date: 6 May 2026

Shortlisting Date: 20 May 2026